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Last Updated: October 17, 2026
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Learn from Mary, the call center supervisor, how a unified Lately, Bill has begun to detect some striking changes emerging in the contact center industry. He sees that contact centers really ... Bill Durr, an industry veteran of 25 years, joins us to help define Analytical Explains how to analyze performance trends for your teams from a single location. This video covers: 00:00 Intro 00:30 Access the ... Provides an overview of monitoring agents in the Channel Management module in Are you looking to optimize your workforce and take your business to the next level? Our Dave Hoekstra at Calabrio and Paul Turner at Genesys discuss the key difference between Real-life numbers on the benefits of
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