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Last Updated: October 17, 2026
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In this editorial video, we cover Call Center Drawing on the results of an in-depth market research study by Pelorus Associates, chief analyst Dick Bucci from Pelorus ... Traditional call center Quality Assurance (QA) and spreadsheet reporting tools have reached the end of a good 30-year life. Shared Services & Outsourcing Week 2013: ssweekasia.com Craig Seebach, Senior Director, WFO Back Office ... The days of random call center quality assurance monitoring and manually measuring performance using spreadsheets are ... Are you looking to optimize your workforce and take your business to the next level? Our Learn from Mary, the call center supervisor, how a unified View this complimentary Webcast on Call Center When used with best practices and expert guidance, speech analytics software allows companies to gain incredible insights about ... Join Gabe Harris and April Bock of Waterfield Tech for a discussion on how to align your technology, people, and business goals ...
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