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Last Updated: October 20, 2026
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This video provides an overview of the Coaching with Learning application in Shows IT Managers how to view, manage, and assign work using the Work Scheduler module in Role required: sn_wfo_cfg_ws.manager For more information on ... Assigning agents to shifts 03:47 Duplicating schedule plans # Shows how to create a work shift with break periods in Explains how to set up the Teams module in In this episode, product manager Niki Patel ... Manage and maintain the productivity of your workforce from a single application using Demonstrates how managers can use Coaching in
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