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Last Updated: October 23, 2026
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Shows IT Managers how to view, manage, and assign work using the Work Scheduler module in This video provides an overview of the Coaching with Learning application in In this episode, product manager Niki Patel ... Role required: sn_wfo_cfg_ws.manager For more information on Explains how to set up the Teams module in ... Assigning agents to shifts 03:47 Duplicating schedule plans # Explains how to analyze performance trends for your teams from a single location. This video covers: 00:00 Intro 00:30 Access the ... Join us for an in depth overview of ServiceNow
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