Dev Cast Tutorial Introducing Genesys Cloud Ex

Summary

Open messaging is a lightweight, webhook-based integration that facilitates messaging with 3rd party systems and external ... GUIs are for the weak. At least when you have to do day-to-day system administration with any kind of software platform. What if you could manage many of your core contact center objects right alongside your source code? What if you could build and ... If you missed the live session, don't worry! We understand that schedules can be tight. You can still catch up on all the insightful ... Agnes Corpuz and Prince Merluza explain how to download recordings in bulk to your desktop and directly to Amazon S3 using ... Dan Stoops demonstrates how to build a chat bot and extend it into a voice bot. A good bot solution requires a nice customer ... APIs, APIs, APIs. We are constantly told that APIs are the cornerstone of most types of system integrations. However, while ... Did you know that real-time call monitoring is possible with