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Last Updated: October 19, 2026
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Shows IT Managers how to view, manage, and assign work using the Demonstrates how to plan shifts with automatically staggered break times for your agents to effectively manage their Provides an overview of creating shifts, schedules, and events in This video provides an overview of the Coaching with Learning application in Role required: sn_wfo_cfg_ws.manager For more information on In this episode, product manager Niki Patel ... Demonstrates an agent requesting time off and a
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